Privacy Policy

01. What personal information do you collect?

02. Why do you collect personal information?

03. How do you collect personal information?

We may collect personal information that you voluntarily provide, including:

Name
Email address
Phone number
Service or mailing address
Quote request details
Project information
Any additional information you submit through our contact or quote request forms

We collect your information to:

Respond to quote requests and inquiries
Schedule appointments and installations
Provide customer service and project support
Send project updates and delivery notifications
Improve our website and services
Meet legal and business obligations

SMS Communications

If you submit a quote request through our website and provide your phone number, you consent to receive SMS messages from Haven Lighting & Patio regarding:

Quote follow-ups
Appointment reminders
Scheduling updates
Installation updates
Delivery notifications
Customer service communications

Message frequency varies. Message and data rates may apply.

You may opt out at any time by replying STOP. For assistance, reply HELP or contact us at (308) 238-8671.

SMS consent is not shared with third parties or affiliates for marketing purposes.

04. What will the collected information be used for, and who will be able to access it?

Your information is used solely to provide our products and services, communicate with you, fulfill your requests, and improve your experience with Haven Lighting & Patio.

We do not sell your personal information.

We may share your information only with trusted service providers that help us operate our business, such as scheduling, payment processing, website hosting, SMS messaging, and email communication providers. These providers may use your information only as necessary to perform services on our behalf.

05. Home Lighting Design Tool

Overview. This website offers a free home lighting design tool (the "Design Tool"), provided and operated by Gemstone Lights, the manufacturer of the lighting products we install ("Gemstone Lights"). The Design Tool allows you to upload a photograph of your home and view a simulated design of permanent lighting installed on it. The Design Tool is hosted on systems operated by Gemstone Lights.
Information collected. When you use the Design Tool, the following information is collected: (a) the photograph of your home that you upload; (b) your mobile telephone number, which is used to send you a one-time verification code by text message and a link to your design; and (c) if you submit a quote request, your name, email address, street address, city, postal or ZIP code, state or province, and country, together with a record of your consent to be contacted.
Use of information. Your photograph is processed by an artificial intelligence image service in order to generate the lighting design. Text messages are delivered through a messaging provider, and an automated verification check is used to prevent misuse of the Design Tool. Quote requests are forwarded to us so that we may contact you about your request, and Gemstone Lights retains a copy in its capacity as operator of the Design Tool. This information is not sold. The Design Tool also records usage statistics, such as the stage of the Design Tool a visitor reached. These statistics do not include names, telephone numbers or photographs.
Retention. Photographs submitted to the Design Tool that do not result in a quote request are deleted within approximately 30 days. Where you submit a quote request, your photograph and design are retained with that request. Verification records are deleted after 90 days.
Location of storage. Gemstone Lights and its service providers may store or process this information outside your province, state or country of residence, including in Canada and the United States.
Your rights. You may request access to, correction of, or deletion of the information associated with your design or quote request, or ask that we stop contacting you, by using the contact details set out in this Privacy Policy.