terms & conditions

General

Welcome to Haven Lighting & Patio. By using our website or requesting our services, you agree to these Terms & Conditions. These terms govern your use of our website, quote requests, products, and services.


Our website is intended to provide information about our permanent lighting installations, patio furniture, and related services. While we strive to keep all information accurate, product availability, pricing, promotions, and specifications may change without notice.


Submitting a quote request or contacting us through our website does not guarantee acceptance of a project or purchase. All quotes are subject to review and approval.

SMS Communication


By submitting a quote request through our website and providing your phone number, you consent to receive SMS messages from Haven Lighting & Patio regarding:


  • Quote follow-ups
  • Appointment reminders
  • Scheduling updates
  • Installation updates
  • Delivery notifications
  • Customer service communications


Message frequency varies. Message and data rates may apply.

You may opt out of receiving SMS messages at any time by replying STOP. For assistance, reply HELP or contact us at (308) 238-8671.


Your consent to receive SMS messages applies only to communications related to your quote, project, delivery, appointments, and customer service. We do not send promotional or marketing text messages unless you separately opt in to receive them.

Delivery

Haven Lighting & Patio provides installation services and delivers select products based on project requirements and location. Delivery and installation dates are scheduled directly with customers and may vary depending on product availability, weather, and scheduling. We will communicate any updates regarding your project through phone, email, or SMS when applicable.

Returns & refunds

Returns and refunds are subject to the terms outlined in your purchase agreement. Custom products and installed permanent lighting systems may not be eligible for return. If you have questions regarding an order or service, please contact Haven Lighting & Patio so we can assist you.